Last updated: 23 September 2026
Rudra Biotech (“we”, “us”, “our”) operates the website https://rudrabiotech.in. This Privacy Policy explains what personal information we collect when you visit our website, place an order or contact us, how we use it, and the choices you have. By using our website you agree to this policy.
1. Information We Collect
Information you give us:
- Orders: name, phone number, email address, billing and shipping address when you buy a product.
- WhatsApp offers signup: your name and WhatsApp number when you join our offers list.
- Contact & enquiries: details you share with us through our contact form, phone, email or WhatsApp.
- Account: if you create an account, your login details and order history.
Information collected automatically: IP address, browser and device type, pages visited, time spent on pages and referring website, collected through cookies and similar technologies.
Payment information: Online payments are processed by secure third-party payment gateways. We do not store your card, UPI PIN or net banking details on our website.
2. How We Use Your Information
- To process, pack, ship and deliver your orders, and to send order and delivery updates.
- To respond to your questions, complaints and support requests.
- To send offers, wellness tips and product updates on WhatsApp, SMS or email only if you have opted in.
- To improve our website, products and customer experience.
- To prevent fraud and keep our website secure.
- To follow applicable laws, tax and accounting requirements.
3. Cookies & Analytics
We use cookies to keep your cart working, remember your preferences and understand how visitors use our website. We may use tools such as Google Analytics (via Google Site Kit), Jetpack statistics and advertising pixels (for example Snapchat or Reddit) to measure traffic and the performance of our ads. You can block or delete cookies from your browser settings, but some parts of the website, such as the cart and checkout, may not work properly without them.
4. Sharing Your Information
We do not sell your personal information. We share it only when needed with:
- Courier and logistics partners, to deliver your order.
- Payment gateways, to process your payment securely.
- Service providers such as website hosting, analytics and messaging tools, who help us run our business and must keep your data safe.
- Government or legal authorities, when required by law.
5. Data Storage & Security
We take reasonable security measures, including SSL encryption (https) and access controls, to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. How Long We Keep Your Data
We keep order and invoice records for as long as required under Indian tax and accounting laws. Other information, such as WhatsApp signup details, is kept until you unsubscribe or ask us to delete it.
7. Your Rights & Choices
- Access and correction: ask us what information we hold about you and request corrections.
- Deletion: ask us to delete your personal information, except where we must keep it by law (for example, invoices).
- Withdraw consent: stop marketing messages at any time by replying “STOP” on WhatsApp or by contacting us.
To use any of these rights, contact us using the details below. We will respond within a reasonable time as required under applicable Indian law, including the Digital Personal Data Protection Act, 2023.
8. Children’s Privacy
Our products and website are intended for adults. We do not knowingly collect personal information from anyone under 18 years of age.
9. Third-Party Links
Our website may contain links to other websites, such as Facebook, Instagram, YouTube and WhatsApp. We are not responsible for the privacy practices of those websites. Please read their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the “Last updated” date shown at the top.
11. Contact Us / Grievance Officer
If you have any questions, concerns or complaints about this Privacy Policy or your personal data, please contact:
Rudra Biotech
Grievance Officer: Tripurari Singh Patel
Mirzapur, Uttar Pradesh, India
FSSAI License No.: 12725998000522
Phone / WhatsApp: +91 7007115016
Email: contact@rudrabiotech.in