Refund & Return Policy

Last updated: 30 September 2026

At Rudra Biotech, we want you to be happy with your purchase. Because our products are consumable health and wellness products, we follow the policy below for hygiene and safety reasons. Please read it before placing your order.

1. Order Cancellation

• Before dispatch: You can cancel your order by contacting us on WhatsApp/phone or email. You will get a full refund.
• After dispatch: Orders cannot be cancelled once shipped. If you refuse the parcel at delivery, the refund will be made after the parcel reaches us, after deducting the actual courier charges for sending the parcel to you and returning it to us.
• Partial payment (20% advance) orders: For products priced above ₹5,000, you may pay a 20% advance online and the balance at delivery. If you cancel before dispatch, the advance is refunded in full. If you cancel after dispatch or refuse the parcel at delivery, the 20% advance is non-refundable.

2. When We Accept Returns / Replacements

We accept a return or offer a free replacement only in these cases:

• You received a damaged or broken product or a tampered/leaking pack.
• You received the wrong product or wrong quantity.
• The product was expired at the time of delivery.
• An item was missing from your order.

3. When Returns Are NOT Accepted

• The pack has been opened, used or its seal is broken (for hygiene and safety reasons).
• You changed your mind, or did not get the expected result. Results from nutritional supplements vary from person to person.
• The issue is reported after the time limit given below.
• The product was damaged because of wrong storage or misuse after delivery.

4. How to Request a Return / Replacement

1. Contact us within 48 hours of delivery on WhatsApp (+91 7007115016) or email (contact@rudrabiotech.in).
2. Share your Order ID, clear photos of the product and outer box, and an unboxing video (recommended, and required for missing-item claims).
3. Our team will review your request within 2 business days and inform you whether it is approved.
4. If approved, we will arrange a pickup or ask you to ship the product back. The product must be unused and in its original packaging.

5. Refunds

• Once your return is approved and received, you can choose a replacement or a refund.
• Refunds are made to the original payment method (UPI, card or net banking via Razorpay) within 5–7 business days of approval. Your bank may take a few more days to show the amount.
• For damaged, wrong, expired or missing items, we refund the full amount including any shipping charges paid.

6. Training Seat Booking

The ₹1,000 seat-booking fee for our Cordyceps cultivation training is covered by our separate Training Booking Policy. In short: if we cancel a batch, the fee is refundable; if you cannot attend, your booking can be moved to a later batch within 2 months, after which the fee is non-refundable.

7. Payment Failures

If money was deducted but your order was not placed, the amount is usually reversed automatically by your bank or Razorpay within 5–7 business days. If not, contact us with the transaction details and we will help.

8. Contact Us / Grievance Officer